About Us

Drug Store News Group has been the voice of the retail drug industry for over seventy years, providing industry news, trends and pharmacy developments. We have been providing professional education since 1979. We understand the importance of the retail health professional in providing patients with quality care. We are committed to providing continuing pharmacy education that is retail focused, practical and of exceptional quality.

Drug Store News Pharmacy Practice is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmacy education. Our technician lessons meet requirements for Pharmacy Technician Certification Board and Institute for the Certification of Pharmacy Technicians.

We deliver live and home study lessons through an integrated platform of print, online and webinar formats. A subscription to Drug Store News Continuing Education Program will provide both pharmacists and technicians all you need (and more) to meet your state licensure requirements.

Customer Service

We welcome your comments and suggestions. Our customer service team is ready to assist you via email or by phone at 1-800-933-9666 Monday through Friday 8:30am - 5:30pm EST.

 

For information regarding group subscriptions contact Renaye Phillips at rphillip@drugstorenews.com.

Frequently Asked Questions

1. What is my enrollment number

The enrollment number is the seven digit number located on the label of your Drug Store News Pharmacy Practice issue above your name and to the right of the letters "CE". You can also obtain it by calling Customer Service 1-800-933-9666.

2. Do I have a paid account?

If you're not sure, feel free to contact Customer Service via email or phone at 1-800-933-9666.

3. How do you create a password?

Click on 'Create Account" and follow the directions. If you have any problems call the Customer Service at 1-800-933-9666 from 8:30 am to 5:30 pm eastern standard time.

4. I forgot my password and I don't have an email address on file.

Contact Customer Service at 1-800-933-9666. It is important to include your email address on your account so we can forward your password when requested.

5. Why is the website prompting me for payment when my company pays for my continuing education?

There are several reasons this could be happening. Please contact our Customer Service Representative at 1-800-933-9666 or send an email.

6. How do you print a CE lesson off the website?

Click on the title of the CE lesson you wish to print,.Under the left side you will see Lesson Navigation. You can select HTML or PDF versions and follow the print instructions.

7. When clicking on take test why is the system looping me back to the login screen?

To submit our lessons, please make sure your 'cookies' are enabled. If not, the computer will not let you sign on to the website.

Cookie Resolution for:

Internet Explorer (version 6.x):
1.On the Menu, Select Tools, then
2.Internet Options
3.Click the Privacy tab
4.Default setting is medium. Adjust the slider to determine which setting you prefer
5.You can also click on Advanced for specialized cookie treatment

Internet Explorer (version 5.x):
1.On the Menu, Select Tools, then
2.Internet Options
3.Click the Security tab
4.Click Internet, then Custom Level
5.Scroll down to Cookies and choose one of the two options

Netscape (version 6.x & 7.x):
1. On the Menu, Select Edit, then
2. Preferences
3. Click on Privacy & Security
4. Select Cookies in the list below Privacy & Security
5. Select Allow All Cookies

Mozilla Firefox (version 1.x):
1.On the Menu, Select Tools, then
2.Options
3.Click the Privacy icon
4.Click on Cookies
5.Check Enable Cookies

8. I didn't receive my statement of credit, how do I get a copy?

Once you submit your CE lessons, you have two options- print or email your statement(s) of credit. By clicking on "print statement" your statement of credit will appear on your computer screen. Follow print options. To email, click on email and your statement of credit will be sent to the email address listed on your account.

You may also access your statements of credit by clicking on MY CE, (located on the tool bar under the lesson categories tab). Click on Test History. To the right you will see the print and email options.

If you need a copy mailed to you, contact Customer Service at 1-800-933-9666.

9. How do I update my account information?

Log onto the website with your enrollee # and password. Click on MY CE (located on the tool bar under the lesson categories tab). Click on 'account information'. From there you can make changes to your account.

10. How many credit hours have I submitted, or which lesson(s) did I submit?

Log onto the website with your enrollee number and password. Click on MY CE (located on the tool bar below the lesson categories tab). Click on Test History. The lessons you've submitted will be listed. Also, you can check to see how many credit hours you have by viewing the statement of credit(s) from your test history.

11. Do I need a promotional code to submit my lessons?

For any paid enrollee with an annual subscription a promotion code is not required. To bypass this screen, click the "continue" button.

12. I was charged more than once for a CE lesson, how can I get the charge credited back to my credit card?

Contact the customer service representative at 1-800-933-9666 with your enrollee # and the first and last four digits of the credit card you used on the website. With this information you can get the amount you submitted online credited back to your card.

13. Does the Board accept the emailed statement of credits?

We have not experience any state board rejecting the emailed statements of credit. However, it is always at the individual state board of pharmacy's discretion as to what they will accept.

14. Can I take my CE tests at any time?

You can take your CE assessment tests at any time. However, in order to ensure optimal operation, the site goes through a scheduled maintenance period every Monday between 1:00 am - 2:15 am Eastern Standard Time.

15. How do I contact Pharmacy Technician Certification Board for questions regarding my technician certification?

You can contact them at 1-800-363-8012 or their website at www.ptcb.org .